Frequently Asked Questions

About Ruthie's Rack

What makes Ruthie's Rack different from other online boutiques?

Ruthie's Rack is a woman-owned boutique based in Wasilla, Alaska, specializing in quality clothing that's been tested in real Alaska conditions. We focus on pieces that work hard for busy women who want to look polished without spending hours planning outfits. Our unique color analysis system helps you build a cohesive capsule wardrobe with pieces that actually work together.

What is your color analysis system?

We organize our collections into four intuitive color palettes: Radiant, Serene, Earthy, and Vivid. Each palette is designed to work together seamlessly, making it easy to mix and match pieces. When you shop within your preferred palette, you're building a wardrobe where everything coordinates effortlessly.

Ordering & Shipping

How does your dropship model work?

We partner with trusted suppliers to bring you quality clothing without the markup of traditional retail. When you place an order, your item ships directly from our supplier to your door. This allows us to offer better prices while maintaining high standards for quality. All of our items ship from within the United States.

How long does shipping take?

Shipping times vary by item and location, but most orders arrive within 7-14 business days. You'll receive tracking information once your order ships, so you can follow its journey to your door.

Do you ship to Alaska?

Absolutely! As an Alaska-based business, we understand the importance of reliable shipping to the Last Frontier. We ship throughout the U.S., including Alaska, Hawaii, and Puerto Rico.

What if my item doesn't fit?

We want you to love what you order! Please refer to our Returns & Exchanges policy page for detailed information about returns, exchanges, and sizing concerns.

Product Information

How do I know what size to order?

Start by measuring yourself at three key points: bust, waist, and hips. Then, compare your measurements to the size charts on each product page. We include detailed measurements for every item, so you can order with confidence. When in doubt, feel free to reach out—we're happy to help you find the right fit.

Are your clothes true to size?

Sizing can vary by brand and style. We include specific sizing notes on product pages when items run small, large, or have unique fit characteristics. Our detailed descriptions are designed to help you order with confidence.

What brands do you carry?

We curate collections from quality brands, including Michelle Mae and others that align with our standards for both style and durability. We're always adding new lines that we believe will serve our customers well.

Care & Quality

How do I care for my items?

Care instructions are included with each item and typically on the garment tag. Most of our pieces are machine washable for easy care. For specific care questions about an item you've purchased or are considering, please reach out.

What if I receive a damaged or defective item?

Quality matters to us. If you receive an item that's damaged or defective, please contact us immediately with photos. We'll work quickly to make it right.

Shopping Experience

Can I create a capsule wardrobe with your pieces?

That's exactly what we're here for! Our color palette system is specifically designed to help you build a cohesive capsule wardrobe. Shop within one or two palettes, and you'll have pieces that work together seamlessly—making getting dressed faster and easier.

Do you offer gift cards?

Please check our website for current gift card availability, or contact us directly for gifting options.

How can I stay updated on new arrivals?

Join our email list to be the first to know about new arrivals, restocks, and special offerings. We respect your inbox and send thoughtful updates, not daily clutter.

Contact & Support

How can I reach you?

Email us at info@RuthiesRack.com. We're a small, woman-owned business, and we personally read and respond to every message. Please allow 1-2 business days for a response.

Do you have a physical store?

Ruthie's Rack is an online-only boutique, which allows us to keep our prices accessible while maintaining quality standards. We're based in Wasilla, Alaska, and serve customers throughout the United States.

Can you help me put together an outfit?

We'd love to help! Reach out with information about what you're looking for—whether it's a specific occasion, style preference, or color palette—and we'll do our best to point you toward pieces that work for you.

Have a question we didn't answer? Please don't hesitate to reach out at info@RuthiesRack.com. We're here to help you find clothing that works for your life.