📦 Shipping Policy

At RuthiesRack.com, we appreciate your business and want shipping to feel simple, fair, and transparent. Here’s what you can expect when you place an order with us.

Domestic Shipping (U.S.)

Processing Time: Orders are processed within 2–3 business days. Preorders are excluded and will ship based on the estimated timeline listed on the product page.

Carriers: USPS or UPS, depending on availability and location.

Rates: You pay the exact shipping cost calculated at checkout — no markups.

Delivery Estimates (once shipped):

• First Class: 5–7 business days
• Priority / Flat Rate: 2–3 business days (where available)
• Overnight / Express: Available within the continental U.S. (additional charges apply)

Separate Shipments: Depending on where your items are stored, your order may arrive in multiple packages (for example, when an item ships directly from a partner brand’s warehouse).

International Shipping

International shipping is available via USPS International Mail.

Rates: Shipping rates are automatically calculated at checkout based on destination, service level, and package weight.

Delivery Times: Delivery times vary by destination and customs processing.

🇨🇦 Shipping to Canada

We’re excited to offer improved and more transparent shipping options for our Canadian customers.

Canadian shipping rates are based on order value and service level. Rates are shown clearly at checkout before payment.

Economy International (6–10 Business Days)

Standard International (2–3 Business Days)

Delivery times do not include customs processing, which may add additional transit time.

Customs, Duties & Taxes

For international orders, any customs fees, duties, or taxes are the responsibility of the customer. Ruthie’s Rack is not responsible for these charges.

Order Confirmation & Tracking

• A shipping confirmation email will be sent once your order ships.
• Tracking numbers typically activate within 24 hours.

Damaged or Lost Packages

Ruthie’s Rack is not responsible for packages lost or damaged in transit.

If your package arrives damaged, please contact the shipping carrier directly to file a claim.

• Please save all packaging materials and damaged items when filing.

Returns & Refunds

If you’re not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy for full details.

📧 Questions? Contact us anytime at info@ruthiesrack.com.

Thank you for shopping with Ruthie’s Rack — we truly appreciate your support!