Refund policy

Returns & Exchanges

Ruthie's Rack accepts returns of unworn items with original tags attached and in original packaging within 30 days of delivery.

How to Return:

  1. Email info@RuthiesRack.com within 30 days of delivery to request a return authorization
  2. Ship items back within 14 days of receiving your return authorization
  3. Include your order number and reason for return

Return Options:

  • Store Credit: Free returns processed as store credit (no restocking fee)
  • Original Payment Method: Returns to original payment subject to 15% restocking fee

Non-Returnable Items: Swimwear, bodysuits, intimates, jewelry, face masks, beauty products, and all sale/clearance items are final sale and cannot be returned or exchanged.

Important Details:

  • Original shipping charges are non-refundable
  • Customer is responsible for return shipping costs unless item arrived damaged or we made an error
  • Returns are processed within 5-7 business days of receipt
  • You'll receive email confirmation once processed

Split Shipments: For orders arriving in multiple packages, the 30-day return window begins when the final package is delivered.

This policy is subject to change at Ruthie's Rack's discretion.